Review Management
Monitoring without a response plan is just anxiety. We pair daily eyes with professional, on-brand replies that take the load off you and protect what you have built.
Overview
Every public review is a conversation, whether you join in or not. Customers read replies as carefully as they read the original review. A thoughtful answer turns a 3-star into a recovery story. Silence turns it into a warning sign.
Review management is the day-to-day discipline of seeing every review as it comes in, deciding how to respond, and replying inside the window customers expect. We run it for you, daily.
What you get
- One unified dashboard across Google, Facebook, Trustpilot, Yelp and TripAdvisor
- Industry-specific platforms when relevant, including OpenTable, ZocDoc, Booking.com and Avvo
- Daily monitoring with same-day response on weekdays
- Reply drafts written by humans, in your voice, reviewed before publishing
- Sentiment tagging and weekly themes so you see operational patterns
- Monthly report covering volume, rating, response coverage and recurring issues
Our process
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Voice and policy
We build a short, opinionated voice guide. What to say, what never to say, how to handle escalations, who internally needs to know about a 1-star.
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Daily coverage
Reviews are read, classified and assigned within the same business day. Most are answered within four hours.
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Operational feedback
Recurring themes (slow seating, parking, billing) are surfaced in your weekly summary so the underlying issue gets fixed.
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Monthly review
A 30 minute call. We walk you through the numbers, the patterns and the actions for the next month.
Stop Letting Reviews Pile Up
Hand the day-to-day to a team that does this work for a living. Start with a free audit.
Request Free Audit