Common Questions, Direct Answers

Most clients see the first new reviews within seven days of launching the request flow. Visible rating movement on Google typically takes 30 to 60 days, depending on starting review count. Local pack rank improvements usually appear in months three and four.

Google, Facebook, Trustpilot, Yelp and TripAdvisor are standard. We also cover industry-specific platforms when relevant, including OpenTable, Booking.com, Expedia, ZocDoc, Healthgrades, Avvo, Martindale and Zillow. If a platform matters to your customers, it matters to your program.

We monitor every platform daily. New reviews are classified, drafted and (where required) routed to your team for sign off. Most reviews receive a published reply inside the same business day. Negative reviews follow a separate, slower path that includes internal context-gathering before anything goes public.

Yes. Most of our clients are single-location and multi-location local businesses. Reputation matters more for local businesses than almost any other category because the local pack on Google directly converts to foot traffic and calls.

Three steps. First we check whether the review violates the platform's policy. If it does, we file the flag with evidence. Second we draft a calm public reply that acknowledges the customer and invites private resolution. Third we surface the operational pattern internally so the underlying issue can be addressed. We do not bury, hide or fabricate.

Engagements run as a fixed monthly retainer scoped to your platforms, review volume and number of locations. A 90-day Starter is priced separately from ongoing Growth. Recovery work is project-based with a clear scope and timeline. The audit is free and is a firm prerequisite to any quote.

Week one is the audit and the system connection. We get read access to your review platforms, pull a full review history, document gaps and confirm voice. By end of week you have the audit findings, a 90-day plan and the first response templates already drafted.

The 90-day Starter has a fixed term to let the program show movement. After that, ongoing engagements are month to month, cancelable with 30 days notice. We rely on the work being good enough that you keep renewing, not on a contract that makes leaving hard.

Real people on the Becepos team, working from a voice guide we build with you in week one. Sensitive responses (1-star, complaints involving named staff, anything legal-adjacent) are routed to you for sign off before publishing.

No. Fabricated reviews violate every major platform's terms and create existential risk for your business. Our work produces real reviews from real customers. That is the only kind worth having.