Review Generation

Overview

Review generation is the engine of every reputation program. Without a steady inflow of fresh, authentic reviews, ratings drift down and visibility erodes. With one, the whole system compounds.

We build a request flow that meets each customer at the right moment, on the right channel, for the right platform. SMS for restaurants, post-visit email for clinics, follow-up calls for hospitality. The customer's experience drives the channel, not the other way around.

What you get

• Branded review request templates for SMS, email and printed cards
• Smart routing that sends customers to the platform where you need volume
• Integration with your POS, booking system or CRM
• Consent-based, fully compliant with each platform's guidelines
• QR codes for in-person, plus links for digital touchpoints
• Weekly tracking of send rate, click rate and review-completion rate

Our process

1. Map the moments

   We map the customer journey and identify the exact moments when satisfaction is highest. That is when we ask.

2. Build the flow

   Templates written in your voice, in your customers' language, designed to convert. Integrated with the systems you already use.

3. Launch and tune

   We start small, measure response, and tune the timing, copy and channel. By week four the flow is calibrated.

4. Sustain the cadence

   The flow runs in the background. We report weekly. Volume grows. Average rating moves up. Visibility follows.

What clients should not expect

We do not buy reviews. We do not gate negative reviews behind survey screens. We do not import old testimonials as if they were fresh. Every five-star is real and verifiable. Anything else is a liability that will cost you more than the reviews are worth.